EFG Digital Key

Introducing our new security app

Simple, safe and secure

We are rolling out a new security app, EFG Digital Key to our clients globally and are live for our clients banking with us in Switzerland, Liechtenstein, UK, the Caribbean, and Monaco. We will be launching in our other locations shortly. Please note, if you have accounts in multiple locations, you may not be eligible to upgrade just yet.

EFG Digital Key is a new application for your smartphone or tablet and makes it easier to log into our mobile and online banking platforms, approve payments and identify yourself when you call our eBanking Support team. It will replace both EFG Access and the Entrust Identity app.

Log in and securely identify yourself

EFG Digital Key offers a very simple, password-free login process. To login from your desktop, just enter your Username, scan the QR code using your EFG Digital Key app and confirm the log in. Logging in from our mobile app is also quick and easy when it is on the same smartphone or tablet as your EFG Digital Key app. And if you're using a mobile web browser, you can just tap the QR code.  

EFG Digital Key will also allow us to quickly, securely and safely identify you when you call our eBanking Support. 

Approving payments

EFG Digital Key will allow you to approve new beneficiaries and payments which you enter in either mobile or online banking. This is not only for your security, but is also in line with the European Payment Service Directive (PSD2), and meets the strong client authentication requirements.

Please note, EFG Digital Key is replacing EFG Access.

Get started

Simply scan the relevant QR Code below using your smart phone or tablet camera, download the app and review the terms and conditions.

If you are an existing digital banking client, log into online banking with your existing credentials, navigate to ‘Mobile’ in the top navigation and follow the two steps. If you require more help, simply follow the steps in our short video.

If you are a new digital banking client, you will need your Welcome letter and a smart phone with a camera. Follow the instructions sent with your welcome letter or follow this guide.

Get started

Need help with eBanking? Get in touch

Having problems with our eBanking service? Get in touch with our technical team.

eBanking for clients: 
Monday-Friday 8:00 - 18:00 CET
Phone: +41 800 334 334

To find a local free phone number for your country please view our international directory

eBanking for Independent Asset Managers: 
Monday-Friday 8:00 - 18:30 CET
Phone: +41 58 809 3999