EFG Digital Key Guide

When do I need EFG Digital Key?
You will need EFG Digital Key to login, to sign payments in EFG eBanking and to identify yourself securely when you call eBanking support. 

We are recommending that you switch to EFG Digital Key as it is safer and easier to use. However, if you already have an EFG authentication method, it will still work .

How do I register to use EFG Digital Key?
If you are already using EFG eBanking, you can upgrade to EFG Digital Key from within both the EFG Access app and from within EFG eBanking once you have logged in. If you click on “Mobile” in the top navigation of eBanking after you have logged in, you will see the required steps. If you are yet not using EFG eBanking and would like to, please reach out to your Client Relationship Officer. 

Is EFG Digital Key free?
Yes, the use of the EFG Digital Key app is free of charge. 

What are the advantages of EFG Digital Key?
Simple – EFG Digital Key is simple to use with no passwords or manual codes to enter. You can login to eBanking and sign either individual or multiple payments, quickly and easily.

Safe – as you can only use EFG Digital Key on a single smartphone or tablet, we reduce the risk of real time phishing. With no password, it is harder for criminals to steal your credentials. 

Secure - State of the art encryption technology makes EFG Digital Key as secure as possible.

Can I use EFG Digital Key on 2 mobile devices (i.e. smartphone and tablet) to login?
No. You can only use EFG Digital Key on single device, so either your smartphone or your tablet.

Can I delete EFG Digital Key from one device and use it on another? 
If you have a new smartphone or tablet there are a number of ways that you can transfer EFG Digital Key to your new device.

1. Log into EFG eBanking on a web browser, click on “Mobile” in the top navigation of the home page, and generate a new QR code to pair your new device. The access on your old device will be revoked on successful pairing. For your security, we only allow EFG Digital Key on one device. 
2. If your new smartphone / tablet uses the same account and operating system as your old device, and you backed up your device to the cloud, you can set up EFG Digital Key on a new device by clicking “Restore from backup” when you open EFG Digital Key on your new device.

What smartphone and tablets can I use EFG Digital Key on? 
EFG Digital Key can be used on both smartphones and tablets using the iOS and Android operating system in the versions below: 

• iOS versions should be 13.0 or higher
• Android versions should be 7.0 or higher

I do not own a smartphone.  Can I still use EFG Digital Key?
Yes, if you have a tablet on which the EFG Digital Key app is installed and set up. Currently, EFG Digital Key requires a smartphone or tablet, either made by Apple (iOS operating system, version 13.0 or higher) or a maker of Android devices (Android operating system, version 7.0 or higher). If you do not have one of these devices, please contact your Client Relationship Officer or eBanking Support.

Where do I find EFG Digital Key?
EFG Digital Key is available from Apple's App Store and the Google Play Store globally.

Can EFG Digital Key be used without internet access?
No. EFG Digital Key can only be used with an internet connection. Please note that you will also need an internet connection for EFG eBanking itself.

I have forgotten my Username. How can I log into EFG eBanking?
You are not able to log into eBanking without a Username. Please contact your Client Relationship Officer or eBanking Support.

I didn’t receive an email with the registration code. What do I do?
Please check your spam and junk folders for your email. If you did not receive an e-mail, please reach out to EFG eBanking Support who will help you.

Do EFG Digital Key QR images expire?
Yes. For security reasons, the QR images that you scan with EFG Digital Key expire.  If the code you are using expires, simply start the progress again. 

I have a new smartphone or tablet. Can I continue to use EFG Digital Key after I have restored the device from a backup?
Yes, you can. If your new device uses the same operating system (iOS or Android) as your existing one and your account information remains the same, and you backup to the cloud, then you can digitally restore EFG Digital Key on your new device. Simply download the EFG Digital Key app, reenter your PIN and start the restore process. If you have any concerns, please reach out to your Client Relationship Officer or eBanking Support. Please note that you can only use EFG Digital Key on 1 smartphone or tablet. 

I have lost my smartphone/tablet that I use for EFG Digital Key. What do I need to do?
If you have lost your smartphone or tablet please contact your Client Relationship Officer or eBanking Support immediately to lock your accesses.

I have reset my smartphone or tablet. Will EFG Digital Key work again?
Yes. If you are setting up your device using the same Apple or Android account as before the reset, then you can digitally restore EFG Digital Key. Simply download the EFG Digital Key app, reenter your PIN and start the restore process. 

I have moved from Android to iOS (or vice versa).  How do I set up EFG Digital Key on my new phone?
If you have changed operating system or account or you do not use the cloud for back up, you are able to use your old smartphone or tablet to authenticate and connect your new device.

My phone has been stolen. Can someone use my bank account?
If your smartphone or tablet has been stolen, please contact your Client Relationship Officer or eBanking Support immediately to lock your accesses . As soon as your account is locked, nobody will be able to access your bank account. You will find here the phone numbers to contact the Support team.

I have submitted a payment order, but I was not required to confirm it with EFG Digital Key. Why?
If you have confirmed a beneficiary, you won’t be requested to sign transactions to this confirmed beneficiary. You can remove a beneficiary from the confirmed list at any time by connected to EFG eBanking.

Why do I need to confirm that I want to log in?
We ask you to confirm in EFG Digital Key that you would like to login for your own security.  This would alert you to any fraudulent access to your account and allow you to stop any unwanted logins.  In such cases, we ask you to call eBanking Support immediately. 

What does the EFG Digital Key app need access to?
The EFG Digital Key app requires access to the camera on your smartphone or tablet to scan QR images. If you wish to use the biometrics on your device to access EFG Digital Key, you will also need to provide your consent when you are setting it up. 

Is it safe to use the EFG eBanking app and the EFG Digital Key app on the same smartphone or tablet?
The EFG eBanking app and the EFG Digital Key app are two apps protected independently of each other and hardened using state-​of-the-art processes which meet the highest security standards. Communication between the two apps is always encrypted.  Both apps are verified by independent security companies regularly and are rated as secure.

Why do I need to agree to a disclaimer about biometrics in the EFG Digital Key App?
For ease of use, you can use the biometrics on your device to open the EFG Digital Key app. EFG has no obligation to and does not verify your biometric information when the EFG Digital Key app is unlocked using biometrics.  EFG Digital Key uses the biometric technology of your smartphone or tablet, over which EFG has no control.

You should only store your own biometric data on your device. Otherwise, third parties who have stored biometric data on your device may have access to your EFG digital services.

The use of biometrics entails increased security risks. Third parties who improperly gain access to EFG Digital Key will be able to, among other things, access your eBanking account or approve payments without any additional checks (e.g. PIN entry).

If you lose your smartphone or tablet please contact your Client Relationship Officer or eBanking Support immediately to lock your accesses.

Can I use EFG Digital Key on my smartphone or tablet if it has been altered via "jailbreaking" or "rooting"?
No.  We take your safety very seriously and we do not allow you to use EFG Digital Key on jailbroken or rooted devices. We strongly advise against use of such devices, as "jailbreaking" and "rooting" compromises the overall security of your phone. Devices with "jailbreaking," "rooting," or similar operating system manipulations are used under the sole responsibility of the user.