How to change your eBanking password

Guiding you to protecting your accounts

Creating a new password

Whether you've forgotten your password, or want to change it to ensure your log in is as secure as possible, we talk you through the process, step-by-step.

1. “Forgot your password” link

In case you have forgotten your password or want to change it, please click on “Forgot your password?” (A)

2. Information to be entered

You will be requested to enter:

  • Your username (B)
  • The email address you provided to the bank when you subscribed to eBanking services (C)

Clicking on “Continue” (D) will generate a reset password email.

NB: Please check your email inbox as well as your spam folder.

3. Choose your new password

At this stage, you will have to enter a password and to confirm it. This password must follow our password policy.

4. Confirm the change

Finally, to commit changes, you simply have to enter your token code.